General Purpose:
Overseeing food service and ensuring that health, safety, food handling, and hygiene standards are met. Make sure all aspects of the restaurant and dining experience meet the expectations of the customers. Manages customer complaints in a diplomatic and courteous manner.
Main Duties and Responsibilities:
- Reporting directly to the Food & Beverage (F&B) Manager
- Coordinating the entire F&B outlet operations and ensuring its smooth running.
- Meeting and greeting customers for function queries.
- Handling customer complaints.
- Planning and coordinating menus in consultation with the Executive Chef.
- Checking stock levels and ordering supplies through the purchasing officer.
- Maintaining high standards of quality control, hygiene, and health and safety and ensuring that all the respective regulations are observed.
- Monitor and be responsible for the performance of all the F&B outlets.
- Analysing and planning all F&B outlets sales levels and profitability.
- Together with the director of sales and marketing, organising marketing activities such as promotional events and discount schemes.
- Agreeing to budgets set by the accountant and the directors.
- Creating and executing plans for all the F&B outlets' sales and profits.
- Monitoring that cash reconciliations and other necessary reports to be prepared by F&B staff at the end of each shift for all the F&B outlets are actually prepared and forwarded to the accounts department.
- Keeping abreast of trends and developments in the industry such as menus, trends in customer tastes and management issues.
- Assisting in the recruitment process, in training and motivating F&B employees.
- Planning and organising the working schedules for the F&B staff. Also, approving time records of all the F&B staff.
- Managing F&B staff, monitoring their performance, providing them with feedback as well as handling any complaints.
- Ensuring that all F&B employees adhere to the company's mission statement and employee handbook.
- Helping in any area of the F&B outlets when circumstances dictate.
Knowledge, Experience & Skills :
- A minimum of three years (3) of experience in a similar role in the food and beverage industry.
- People Management
- Planning
- Foster Teamwork
- Giving Feedback
- Customer Service
- Self-Motivated
- Multi-tasking
- Resolving Conflict
General Purpose:
To provide F&B service and create a welcoming experience to all customers while making use of the surrounding area.
Main Duties and Responsibilities:
- Preparing tables, including setting up of the surrounding area;
- Taking snack and beverage orders from customers whilst also punching the orders in the point-of-sale system accurately and promptly;
- Checking identification of customers in order to verify age requirements for purchase of alcohol;
- Serving snack and drink orders to customers; preparing and serving at tables as required;
- Handling of Coffee Machine
- Handling of food warming equipment
- Handling payments/change;
- Washing and sterilizing all glassware;
- Maintaining cleanliness of all areas including work areas, tables, bar counters, bar equipment, sinks, utensils, shelves and storage areas;
- Reporting all equipment problems and maintenance issues to the manager on duty;
- Handling stock, trash, empties to the designated areas;
- Assisting in the restocking and replenishment of stocks and supplies;
- Notifying the manager on duty whenever customers are not satisfied with the service being provided to them;
- Any other related duties as it may be required.
Knowledge, Experience & Skills :
- Previous experience in a similar environment
- Able to serve food and beverages to guests
- Able to stand for long periods of time
- Have a pleasant and positive attitude
- A good communicator who is able to work independently
- In possession of a valid Food Handlers Licence
We are looking for a smart, highly disciplined and reliable individuals to be responsible for all the safety and security of the complex premises, visitors and employees and ensuring that all departmental policies and procedures are followed.
All applicants must be willing to work flexible hours, including night, weekends and public holidays. Having previous experience in a similar position and fluency in spoken English are also required. We are looking for hands-on individuals who are natural problem solvers to ensure that the up-keeping of the complex premises and equipment are always kept in perfect condition.
The selected candidates will be responsible for;
- The general maintenance of the property and equipment to ensure smooth and proper function
- Carry out regular checks on plant and equipment.
- Routine preventative maintenance, troubleshooting and overall servicing of equipment.
- Detecting and diagnose problems and take correct action where needed
- Perform other duties as assigned
Ideal candidate must be;
- Organised, practical and trustworthy
- A problem solver and capable in general troubleshooting
- Be in possession of licence A/B
- Must be able to communicate in English; verbally and written
We're looking to recruit full-time
Chefs to join our dynamic kitchen brigade in the following positions:
- Junior Sous Chef
- Chef Tournant
- Chef de Partie
- Commis Chef
Applicants must have previous experience working in similar positions and must be able to
clearly communicate in English.
Candidates with previous experience in à la carte environment will be given preference.
Closing date: 30th June 2023
- Providing the highest quality service to all of our customers in each of our outlets.
- Ensure that the highest standards of hospitality and welcome are exhibited throughout the food and beverage areas.
- Preparing a variety of beverages for patrons and serving them at the bar or through the wait staff.
- Maintaining an organised and clean work environment at all times.
Applicants must have previous experience working in similar positions and must be able to
clearly communicate in English.
Closing date: 30th June 2023To ensure that all guests are served to the highest standards in all our outlets. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Taking orders for food and beverages to guests in a friendly, timely and efficient manner.
Closing date: 30th June 2023
